ABSTRACT
The proposed solution was to create a cross-functional team structure for core library services that would overlay, but not replace, the traditional, hierarchical structure of the organization (see Figure 10.1). These crossfunctional units would allow for wide input on core services and new projects, empowering not only librarians but also professional staff to contribute at the system-wide level. Standing teams were chosen on an annual basis, with staggered terms of service of two years for new members. Additionally, ad hoc teams were created as needed to address specific projects, such as the implementation of a new service.
