ABSTRACT
Reference desk service is the public face of our fast-changing profession. Because libraries often have numerous librarians sharing desk duty, consistent service can be a worthy challenge. Practical tools for promoting consistency (in the context of collegiality and teamwork) are explored. Library “culture” and organizational structure influences our professional worklives and personal job satisfaction. Sharing knowledge with one another and interdepartmental collaboration contributes to the advancement of the profession. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address: <docdelivery@haworthpress.com> Website: <https://www.HaworthPress.com" xmlns:xlink="https://www.w3.org/1999/xlink">https://www.HaworthPress.com> © 2003 by The Haworth Press, Inc. All rights reserved.]
