ABSTRACT
In our exploration of the nature of knowledge-based client relationships, it has become apparent that knowledge is ultimately about people and relationships, which is why knowledge must be thought about beyond the boundaries of an organization. Knowledge is created, developed, and applied by individuals and people working together. As such, effective communication between people is the foundation of the knowledge economy and professional services, both in creating and applying knowledge in useful ways, and in adding the greatest value to clients. In this chapter, we will draw together some of the threads we have developed throughout the course of the book, and present an overview of practical implementation issues for professional service firms to apply in improving their capabilities in developing knowledge-based client relationships. We will focus in particular on enhancing capabilities in client communication.
