ABSTRACT
Communication is the glue that holds the EMS together and is the process the organization uses to provide and obtain information. A key role for the environmental manager is deciding who – both internally and externally – needs to know what, when they need to know it and what they need to do as a result of this new knowledge and understanding. As ever, a systematic approach will deliver the best results and help focus on maintaining environmental performance. (ISO 14063 Environmental management – Environmental communication – Guidelines and examples, is an excellent aide-mémoire for developing such an approach). As we have said before, people who don't know vote no. For an effective EMS you need them to vote yes. Effective communication will ensure that this happens.
