ABSTRACT
As Robert M. Pirsig suggests in Zen and the Art of Motorcycle Maintenance, the manner in which maintenance work is approached can make all the difference between success and failure. It is often said that someone has the right temperament for a particular job and there is, in fact, a certain kind of temperament that is best suited to maintenance work. The point is that few people are born with the ideal temperament for any particular job but it is possible to learn to control responses and to develop those aspects that are best suited to the job.
