chapter  12
3 Pages

Attitudes towards maintenance

As Robert M. Pirsig suggests in Zen and the Art of Motorcycle Maintenance, the manner in which maintenance work is approached can make all the difference between success and failure. It is often said that someone has the right temperament for a particular job and there is, in fact, a certain kind of temperament that is best suited to maintenance work. The point is that few people are born with the ideal temperament for any particular·job but it is possible to learn to control responses and to develop those aspects that are best suited to the job. Peace of mind Maintenance work requires thought and attention. The work can often be very exacting, involving fine tolerances, complex assemblies and demanding problems to solve and it requires considerable concentration. Ideally the technician should become involved in the work to such an extent that other thoughts are excluded for the duration of the job.