ABSTRACT
A review of literature and a number of teacher education programmes, led Valli to conclude that there were six types of reflection utilized in teaching and learning: technical reflection; reflection-in-action and reflection-on-action; deliberative reflection; personalistic reflection; and critical reflection. In light of this, reflective learning is an approach to problem-solving that uses reflection as the main tool. Cummings points out that clerical staff are being given more responsibilities in the workplace and are called upon to manage projects. The participants for the research were in clerical positions in a University College in the Cayman Islands. The educational level of the participants ranged from some college education to two individuals with master's degrees. The overall results indicate that clerical staff in the sample were engaged in technical reflective learning when performing routine tasks. Participants were engaged in reflection-on-action and often use this form of learning on the job.
