ABSTRACT
Products calling for training are still likely to be used by untrained users and, therefore, should still feature design-based risk mitigations that protect untrained and trained users alike. Certain products feature labels advising use by trained individuals only. It is easy to understand the motivation behind the prerequisite; trained individuals are conceivably more likely to interact with a product safely and effectively. Unfortunately, that prerequisite will not always be met, and untrained users might not understand the risks of proceeding untrained. Sometimes, people are pressed to use a product due to difficult circumstances, or they are put “on the spot.” And sometimes, training might not be available anymore, like for an older model product. Designers can try to make a product as simple and intuitive as possible to reduce the product’s reliance on training.
