ABSTRACT
In addressing disruptive or dangerous behaviors, one of the first and most important aspects of successfully managing a crisis or creating lasting change is being able to view the situation from the other person's perspective. For the first time in contemporary history, four generations of employees work side by side, bringing to the workplace their own unique set of talents, needs, and expectations. A generation can be defined as the aggregate of all people born over a span of roughly twenty years. Generation X, only recently unseated by Millennials as the largest overall proportion of the contemporary workforce, make up 34 percent of workers and are seen as having big dreams and big hearts. Millennials range in age from mid-teens to early thirties, and make up 35 percent, the largest overall proportion, of the workforce. Generations are products of the society and families in which they were raised.
