Calming the Initial Crisis
This chapter reviews how to work with the students effectively, that college/University staffs have laid a base foundation. It helps the staffs to create a useful collection of research-based theories and intervention techniques explained through stories and vignettes to identify and manage disruptive and dangerous behavior as they encounter it around campus. There are some essential, foundational qualities to bring about successful management of a crisis. Some more "advanced" techniques require a bit more training and strategic application for success. Staff may develop serious blind spots in their interactions with students and, by extension, their ability to manage disruption and crisis. The chapter offers a summary of the different types of behavioral crisis that may be encountered by staff as well as a more detailed exploration of the biology related to affective violence and seven practical tips to handle the immediate crisis.