chapter  33
13 Pages

Exploring the strategies underpinning Marriott’s rewards practices in the emerging Chinese hotel industry

WithMark Wickham, Tommy Wong

Informed by interviews with senior managers, this revelatory case study illuminates the strategic thinking and practice underpinning the efforts of the major US hotel chain Marriott to apply a total rewards management approach to securing and maintaining employer-of-choice status in the emerging Chinese hotel industry. Findings may guide reflection by multinationals on issues for managerial attention when seeking to implementation corporate ‘best practice’ in regulating the employment relationship in China and other emerging market business systems.