ABSTRACT

As with many people-oriented initiatives, employee engagement remains an emerging science with as many advocates as detractors. In The Culture Builders Jane Sparrow shares the insight of her research and experience into how companies are creating an engaged workforce. Along the way she looks at the evidence, the case for engagement and how organizations are measuring and defining it. Having an engagement strategy is merely a first step and so the book explores how to enable the manager-as-engager. Alongside the practical models and the guidance, there are stories and examples from leaders and organizations allowing you to learn, amongst other things, about the strong sense of purpose felt in John Lewis Partnership; the importance Innocence places on values; how Sony has used visual metaphors to give context and strategic direction and how MGM Resorts targets engagement strategies to the needs of specific employee groups. The need for sustained employee performance has been put into sharp focus in recent years. The Culture Builders is a book that provides the theory and practice to connect employee engagement to long-term performance. Simply reading it won’t guarantee that performance. Reading it, learning and applying the lessons it offers, will dramatically improve your chances.

chapter |4 pages

Introduction

part |2 pages

PART I THE ORGANISATIONAL ENGAGEMENT STRATEGY

chapter 1|2 pages

What is Engagement?

chapter 2|8 pages

Why Engage People in Business?

chapter 5|8 pages

Generating Understanding

chapter 6|8 pages

Commitment

chapter 7|8 pages

Attachment

chapter 8|8 pages

Significance

chapter 9|2 pages

Measurement

part |2 pages

PART II MANAGER AS CULTURE BUILDER

chapter 12|10 pages

The Prophet

chapter 13|18 pages

The Storyteller

chapter 14|16 pages

The Strategist

chapter 15|16 pages

The Coach

chapter 16|16 pages

The Pilot

part |2 pages

PART III LEADER AS CULTURE BUILDER

chapter 18|2 pages

The Senior Leader as Prophet

chapter 19|6 pages

The Senior Leader as Storyteller

chapter 20|4 pages

The Senior Leader as Strategist

chapter 21|6 pages

The Senior Leader as Coach

chapter 22|10 pages

The Senior Leader as Pilot

part |2 pages

PART IV ENGAGEMENT IN ACTION

chapter 23|38 pages

Engagement in Action