chapter  23
24 Pages

The World Health Organization on Primary care: putting people fi rst (2008)

These features are person-centredness, comprehensiveness and integration, and continuity of care, with a regular point of entry into the health system, so that it becomes possible to build an enduring relationship of trust between people and their health-care providers. The chapter then defi nes what this implies for the organization of health-care delivery: the necessary switch from specialized to generalist ambulatory care, with responsibility for a defi ned population and the ability to coordinate support from hospitals, specialized services and civil society organizations.