chapter  2
42 Pages

The Future of the Enterprise

Creating a new global competitor
WithFuad Siddiqui, Kevin Sparks, Furquan Ansari

Enterprises are in many ways the laggards of the new digital era. Their processes and internal and external services remain rooted in the analog or physical world, and the digital systems they use are frequently disjointed and out-of-date relative to the latest web or consumer services and applications. All that is about to change. Enterprises are about to undergo a massive transformation and will become virtual in the broadest sense. The new virtual enterprise will undergo a comprehensive digital transformation to become adaptive, efficient and location-independent. It will virtualize and digitize its own assets, build on the assets of others and, to the largest extent possible, automate the dynamic utilization of those assets and their connection to its business processes, while continuously optimizing the employee and customer experience.