ABSTRACT
Definition ........................................................................................................152 User ..................................................................................................................152 Often Used in the Following Phases of the Innovative Process ...............153 Tool Activity by Phase ...................................................................................153 How to Use the Tool ...................................................................................... 154
Introduction .............................................................................................. 154 Innovative Situation Questionnaire® ......................................................155 Understand and Mobilize Resources ......................................................156 System Approach .......................................................................................157 Identify Patterns Associated with System Conflicts ..............................157 Select Direction(s) for Innovation ...........................................................158 Utilize Appropriate Groups from the System of Operators to Facilitate Brainstorming .......................................................................158 Combine Ideas into Concepts and Prioritize for Implementation .....161 Case Study: ASQ’s Education and Training Initiative ...........................161
