chapter  2
Affinity Diagrams
ByH. James Harrington
Pages 10

Affinity diagram-very complicated but in reality quite simple to master.

H. James Harrington

Affinity diagrams are a technique for organizing a variety of subjective data into categories based on the intuitive relationships among individual pieces of information. It is often used to find commonalties among concerns and ideas. It lets new patterns and relationships between ideas be discovered (Harrington and Lomax, 2000).