ABSTRACT

This book explores the link between the ‘corridors of power’ where healthcare policy is made and the hospital, health center or clinic where it is carried out. It encourages and empowers readers to make changes in the public’s involvement at a local level and explains how this impacts positively on organizational culture. A user-friendly book written in a light and easy-to-read style, it combines theoretical arguments with tried and tested practical applications and features contributions from a wide range of experienced professionals. This is essential reading for every member of the healthcare team. It will be of particular interest to patient and public involvement leads as well as patient advice and liaison service workers, healthcare policy makers and shapers, students and patient groups.

part 1|36 pages

Theory and practice of policy implementation

part 2|88 pages

The reality of policy implementation

chapter 5|8 pages

Making policy happen

chapter 6|8 pages

'Telling It Like It Is'

chapter 7|8 pages

Getting on with the job

chapter 8|15 pages

The Heart of the Trust Scheme

chapter 11|13 pages

The human resource

part 3|42 pages

Bringing it together: the 'lived' experience

chapter 12|6 pages

Going the extra mile

chapter 13|6 pages

Donna's story

chapter 14|6 pages

A rights-based approach

chapter 15|12 pages

A change of heart