chapter  3
5 Pages

To ask better questions, first understand and stop blame

ByTodd Conklin

The belief that a good worker has somehow become a bad worker is the only line of reasoning that could possibly make any sense to the manager’s understanding of how his or her organization is, was and will in the future operate. Most of the calls describe a worker who has the following characteristics: a significant amount of years of experience; one of the best workers at the plant; a safety leader in the facility; a peer leader and problem-solver for the company. All in all a good, experienced, and smart worker somehow had an accident. The desperate need to be able to find a reason why a good worker could get hurt is a strong organizational force and it is not a force for good. The worker, most likely, is only trying to make work happen in the midst of an organizational system.