chapter  8
7 Pages

A learning team case study

WithBob Edwards

The goal of the Learning Team was to take some time to have an open discussion on the conditions and causes that led to Free Willie event. The Team included a couple of Willie’s fellow drivers, his front line supervisor, and the site safety guy and of course Willie. As each pre-stacked group of products was loaded into the respective trailer, Willie scanned the information into the wireless computer system to ensure the work was completed as planned. As Willie completed the loading of each trailer, he reached a point where there was just enough room for one more stack of product to be loaded on the back of the trailer. The team was able to provide a better explanation to management on how the system weaknesses, when coupled with human error, led to Willie driving back onto the trailer without the dock plate in place.