ABSTRACT
This pilot study is conducted among 43 Food and Beverage (F&B) personnel of four and five star rating hotels in Malaysia. To investigate the impact of task performance, interpersonal performance and work engagement on job performance, a questionnaire survey was used to measure the influence of these job-related factors on the performance of hotel employees. All the respondents of this pilot study supported the direct effects that these factors influence on job performance. The pilot study also provides variable insight into key factors especially work engagements have on employee performance in hotel industry. The pilot study particularly found that work engagement is a positive factor in motivating hotel personnel towards higher quality work.
