chapter  7
5 Pages

Service enhancement, in-house training and restaurant business resilience: Integrating the study framework

WithH.N.A. Majid, M.S.M. Zahari, N.M. Yusoff

Restaurant business resilient or survival is long becoming one of the central issues and attention among the researchers. Studies explicitly revealed that the success and the survival of any restaurant operation is well depend on the type of food and service offer, quickly responds to the drawbacks. However, with the globalization of the industry, besides maintaining the utmost service delivery restaurant business resilience is also now depending on the role of service enhancements. This paper is reviewing the dimensions of service enhancements, in house training, restaurant business resiliency and subsequently integrating the study framework.