ABSTRACT
This chapter discusses one particular dimension of procedural fairness: respect. Research suggests that respectful treatment is a key factor shaping public trust in the police and popular views about police legitimacy. Research in commercial organizations has shown that modeling is a relevant factor in understanding employees' behavior. Negative emotions create a pressure to reduce the degree of emotional tension. Disrespectful citizen behavior may cause frustration and anger in and of itself but it may also trigger a broader set of frustrations. The data to test our hypotheses are derived from an officer survey conducted in the city of Ghent in 2015. Encounters with offenders also shape disrespectful policing. The latent variable "contact with offenders" is positively correlated with the latent variable "disrespectful policing". Research has also suggested that the link between internal procedural justice and the endorsement of restrictions on the use of force may be mediated by officers' identification with their organization and their perceptions of self-legitimacy.
