chapter  9
16 Pages


We all have stories about precious documents that we know we own but can’t fi nd, and sometimes we pay dearly for that loss. We know instinctively that storing documents is not enough to make them available; we need a system to organize them that tells us both where the document is located and what information it contains. The larger and more complex the body of information, the more we depend on a system to make sense of its contents.