ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book provides a theoretical framework for the study of communication as a form of skilled activity. It then focuses upon eight core communication skills, namely, nonverbal communication, questioning, reinforcement, explaining, self-disclosure, listening, humour and laughter, and persuasion. The book also provides an analysis of interpersonal communication in specialised and widely researched milieus. It incorporates an examination of central dimensions inherent in situations where assertion and confrontation is required, a synopsis of factors that impinge upon the individual working in a task group, negotiating encounters, situations where coaching or mentoring is required, and pivotal elements inherent in the development, maintenance, and dissolution of relationships. The book is devoted to the study of various interviewing contexts. It provides an overview bringing together the main issues arising from the study of communication skills and relates these to the context of training.
