ABSTRACT
Federal government agencies, like other organizations, must communicate with a variety of stakeholder communities, particularly during times of change and disruption. However, they face unique challenges that constrain but do not close off potential opportunities for improvement in the administration of the great public trust that has been given to the federal government’s executive branch. At a time when trust in government is at an all-time low, both in the United States and in other developed democracies (Edelman, 2015), effective communications within and by government have never been more critical or more challenging.
