ABSTRACT
Broader tools to engage staff in healthcare may not necessarily work for doctors. This is evident in the low response rate of doctors in staff engagement surveys. There needs to be practical and innovative ways to engage and listen to doctors, and such initiatives are often led by doctors, as there is a level of trust and connection with medical peers. Engagement is defined as the action of engaging or being engaged, that is, being participatory or involved. However, in recent medical politics, the meaning has become rather more difficult to understand, a nebulous concept possibly meaning that the person is actively trying to improve quality within the financial framework that exists today. Patient satisfaction also correlates with engagement. West and Dawson suggest that the patient satisfaction scores are closely linked with the advocacy dimension of engagement. Improved staff health and well-being are associated with higher levels of staff engagement and are themselves positively associated with number of clinical outcomes.
