ABSTRACT
Kindness and its impact on people and organisations is a complex construct. Kindness as an aspect of the character of a leader evolves through a series of influences, experiences, experiments and reflections. The organisations with deep cultural and strong moral values have a great impact on the behaviour of the members of these organisations. A few organisations organised leadership training programmes to create awareness and to encourage their employees to show respect and care to each other. An impartial leadership approach or being inclusive in leading employees has significant impact on the self-confidence and self-esteem amongst the employees. The chapter discusses the kindness in leadership can be facilitated across the whole management team in an organisation, if the team members share the beliefs. It focuses on exploring the nature of the impact caused by the acts of kindness. The acts of kindness in leadership manifest in multiple ways, namely, respecting, caring and responsiveness, a personal touch and a humane approach.
