Being able to communicate effectively is perhaps the most important skill a nurse can have. Without it, achieving competence in the other skills described in this book will be difficult.
By the end of this chapter you will be able to:
■ Reﬂect on the humanistic approach to communication and apply it to practice ■ Decide how to enhance communication by using the appropriate skills ■ Understand the importance of empathy when caring for patients across the ﬁelds
and their families and carers ■ Use communication skills to enhance professional communication.