chapter  3
17 Pages

Embracing an ethnographic agenda: context, collaboration, and complexity

WithDONNA M. LANCLOS

The decision to incorporate ethnography and other qualitative methodologies into the work of libraries can have a transformative effect on institutional practices. Adopting such an approach signals the conviction that institutional spaces should be comprehensible, and not just to insiders. Qualitative approaches to understanding library users provide opportunities, provide space, give chances for breath, refl ections, possibilities, and perhaps most important of all, for persuasion.