chapter  4
11 Pages

Holistic UX: harness your library’s data fetish to solve the right problems

ByMATT BORG, MATTHEW REIDSMA

A few years ago, the University of Michigan’s Library in Ann Arbor, Michigan, photographed students holding signs they had made describing their ideal library (University of Michigan, 2012). Many of the photographs seem silly at fi rst glance, but most asked for comfortable study spaces, free hot chocolate or coffee, or social opportunities ( Figure 4.1 ).