chapter  7
10 Pages

Identifying the barriers: taskscapes and the social contexts of library UX

WithANDREW D. ASHER

Approaching the non-user When asked what she had heard about university library services, a graduate student in business at Northeastern Illinois University (NEIU) explained that she felt like this information had never reached her:

Maybe it’s because [I’m] older, and because [I] only go part time, but I feel like – and this is [my] fi rst semester too – they didn’t really explain to us, like, all the different options we have, and then, like, [I’ve] kind of bumped into some of the computer labs on [my] own and stuff like that . . . maybe because we’re grad students, they don’t go over that. Maybe they do, like, a training class with the younger students, but no – anything that [I’ve] done I’ve found on the internet.