chapter  10
13 Pages

User experience beyond ramps: the invisible problem and the special case

WithPENNY ANDREWS

UX is for everyone, not just those who are deemed to be the majority group. Everyone is entitled to a good user experience, and no user is ‘lesser’ than another. To adapt Ranganathan (1931): libraries are for use, libraries are for all and we should save the time of the user. Every user.