ABSTRACT
Public services exist to address societal needs and problems that are not resolved by commercial interests and in their very nature are often characterized by 'wicked' issues, necessitating a systemic, joined-up approach, working across organizational boundaries. As Yapp (2006: 116) suggests: 'It is difficult to think of, or even imagine, a job in public service management that does not require an individual to work collaboratively with many others, often in very complex circumstances.'
