ABSTRACT
This chapter describes how the challenge of human-centered automation can be recast as the challenge of, first, designing the work performed by a team of agents and then, second, allocating this work amongst all the agents, human and automated. The chapter starts by examining teams, and identifying where inclusion of automated agents adds new requirements to the work of teams. The chapter then formally describes work as a construct which can be formally analyzed and designed to create effective human–automation interaction. An example highlights key tradeoffs in designing and allocating work in teams of human and automated agents: no one allocation can maximize all the desired attributes of human-centered automation.
