ABSTRACT
Airline Operations Control Centres (OCC) are evolving to meet the demands of cost, efficiency and customer expectations. Each airline around the world has, in one form or another, an OCC. This department looks at the everyday movements and activities of the airline and coordinates the Operations, Crewing, Maintenance and Flight Dispatch functions, which are the core operations in running the schedule integrity of the airline. Planning within the Integrated Operations Centre (IOC) starts with the Maintenance function to ensure that the maintenance of aircraft and the monitoring of aircraft flying hours are performed most diligently. The IOC is an integrated model whereby key decision-making departments are co-located in the one room, and importantly, processes are integrated between the departments to bring together collaborative and dynamic decision-making processes. The new world of IOCs ensures collaboration not only within the IOC, but with external stakeholders such as airports, other departments and senior executives to achieve the best outcomes.
