ABSTRACT
From the moment a passenger is faced with the need to travel, there are vast differences in the approach they will take to purchasing a ticket – choice of destination, routing, timing, pricing, and carrier. If the passenger is flexible with date and time, chances are they find a much better fare than having to travel on a specific day. The airlines monitor the aircraft loads constantly so as the flight gets close to departure, the airline make adjustments to availability of airfares, or may offer different airfares based on the aircraft type operating the flight. Airlines are generally categorized into broad groups such as low-cost carrier, regional or full-service airline. The passenger arrives at the airport and enters a maze of check-in counters, food and retail outlets and signs overflowing with informative and/or cryptic information directing passengers and other visitors to a myriad of services.
