ABSTRACT

Decades of research into the impact of new technologies in domains such as power generation, aviation, critical care, and other domains makes it abundantly clear that joint cognitive systems are not always designed in a way that avoids the pitfalls captured in some of the above laws. Therefore, an efficient way to investigate the impact of change on cognitive work is to be guided by search for instances where these laws have been respected or violated. In other words, the analyst should not only be prepared to find instances where the laws are in operation but also be prepared to find instances where the relationships described by the laws are present in new, surprising ways, or are absent.