ABSTRACT
In safety critical and dynamic environments, performance relies on team members sharing what they know so that collective diagnoses of changing conditions can be made and decisions can be coordinated. Such environments include aviation, military operations, nuclear or chemical plant management, emergency health, and emergency management. In these domains, safety is accomplished, in part, because the meaning and significance of changing cues can be used as a collective cognitive resource (Burke, Stagl, Salas, Pierce, & Kendall, 2006; Flin, O’Connor, & Crichton, 2008). However, individual and collective diagnoses of cues take place in a social context and are influenced by the cultural norms of the group. As argued later in this chapter, there are many reasons why team members respond differently in collective contexts. In short, while individual diagnoses of changing cues are important – they are not sufficient for optimum team performance.
