chapter  26
10 Pages

The Importance of Intellectual Capital and Knowledge in the Design and Operation of Enterprise Supply Chains

ByKate Andrews

In the global knowledge race … the key driver is the rate at which organizations can transform enterprise knowledge into intellectual capital and products, services and solutions.1

There is significant agreement in twenty-first-century management thinking that value is created predominantly from knowledge-based goods, services and solutions. Surprisingly, there has been little research on learning and knowledge transfer associated with successful supply chain management.2 Whilst a focus on knowledge processes could be expected to improve supply chain performance, benefits have not yet been realized.3