ABSTRACT
This chapter centres on a descriptive, project practitioner-centred framework called the Rapid Engagement for Accelerated Learning (REAL) model, derived from experience in developing knowledge services (KS) in complex technical project organizations
Consider this uneasy but familiar situation that is common to many organizations. A project is undergoing a design review. During the review, questions are raised about engineering mishaps. The discussion centres on methods for addressing the mishaps and how effectively the programme captured the lessons and shared them in order to mitigate future risks. The project team members talk with great excitement about their commitment and approach to knowledge capture and lessons learned. Then a review team member asks, ‘What is being done to ensure that these lessons are being formally and systematically captured and made accessible across the whole organization?’ Silence envelops the room. Finally, the team realizes that there is no system that effectively captures, shares and allows other projects to benet from these critical lessons.
