Organizational and Geographical Ramifications of the 2008-2009 Financial Crisis on the Maritime Shipping and Port Industries
This chapter discusses a qualitative field research involving semi-structured interviews with stakeholders in four international European ports: Antwerp, Piraeus, Thessaloniki, Zeebrugge. Port users refer to choices, value drivers, and satisfaction thinking of ports as elements of value driven supply chains. The detailed analysis of port-specific interactions does not imply a black box logic but attempts to focus on the part and better understand the fracture. For shipping lines that invest in dedicated terminals to be used as hubs and points of consolidating high volumes of containers, the geographical location of a port insofar its capacity to facilitate the offering of global services stands as the most important value driver. The chapter adopts a research approach to the literature, which calls for a replacement of the satisfaction construct with a value construct and for emphasis on relational specific evaluations rather than only on transactions.