In her keynote address at the UNESCO Memory of the World conference, Anne Thurston stated:
This ‘greatest opportunity’, though, has a dark side. Even as we have ever greater access to untold stores of information, our right to know comes at a rising cost to our privacy and anonymity, due to a complex web of data collection and surveillance, benign and not. These stores of information, furthermore, are accumulated and extracted from sources we often cannot know or evaluate. Increasingly, people are questioning how much they can trust digital information available on the Internet. The exponential growth of and reliance on Internet services, and the waning level of public confidence in public and private organisations across all sectors of society using such services are creating a crisis of trust.