ABSTRACT

Great emphasis is frequently placed on Change Management in a number of different corporate environments: this term is generally intended to refer to a full range of activities involved in an organization-wide change. One of the implications of effective Change Management is communication strategy. Appropriate Configuration Management and Change Management systems should be in place to ensure the likelihood of successful project performance as well as of achieved Project Management maturity for the organization. Accordingly, Project Management systems must incorporate and apply appropriate Change Management systems to implement defined processes for Change Requests (CRs), authorizations, executions and appraisals, in line with the stipulated roles, responsibilities and procedures. The percentage of unsuccessful CRs out of the monthly total of approved CRs, as a measure of the effectiveness in appraising risks in the Change Management process is a metric used for the measurement of process performance.