ABSTRACT
The term “wicked problem,” first introduced by Horst Rittel and Melvin Webber, refers to problems that are difficult or impossible to solve because of incomplete and often contradictory information, and changing requirements that are difficult to recognize and organize. There is no way of determining a “right” solution because “every wicked problem can be considered to be a symptom of another problem” (Rittel and Webber 1973; Kolko 2012). Consequently, these problems are often multi-faceted and wrapped in ambiguous causal webs that rely on iterative problem solving approaches.
