chapter  9
Organization Theory as a Problem of Human Behavior
Pages 23

THE PIONEER VIEWS: FOLLETT AND THE HAWTHORNE EXPERIMENTS Along with Luther Gulick, Mary Parker Follett (1937) must be considered a bridge figure in the shift from classic organization theory to a more humanistic organization theory. While her views on managerial prerogative are more closely akin to those of Fayol and Urwick, her sensitivity to the need to recognize the differences (both psychological and physiological) among workers places Follett in what Charles Perrow calls the human relations movement. Indeed her writings and lectures are sprinkled with reference to physiology, psychology, and even biology to reinforce the differences among us.