ABSTRACT
This chapter addresses an array of diversity issues and challenges and their effects on the administration of public services. It gives attention to technologies that are enhancing the capacity of public administrators to promote good governance. The chapter provides an overview of diversity as a governance concept in political and administrative theory literature. This is followed by an overview of select human difference issues such as multiculturalism, same-sex marriage, and generation preferences. Consideration is then given to diverse technologies and the expanding range of services government must provide. Issues surrounding generational differences also represent demographic governance challenges that are receiving significant attention. The diversity challenge for governance is long-standing and the source of many societal tensions. These tensions continue to manifest themselves in race and gender legacy debates around taxation, representation, employment, career advancement, and suffrage. The chapter concludes with a discussion of management challenges confronting public service professionals.
