ABSTRACT
The costs and benefits associated with organizational employees can be considerable when new IT is acquired. Therefore, it is important that decision makers consider these social subsystem issues when planning for new information systems. Using sociotechnical systems theory as the theoretical lens, this chapter discusses various categories of these costs and benefits, when organizations are likely to consider them, and how organizations grapple with costs and benefits that are difficult to quantify. The chapter also describes the ways that these issues are incorporated into IT planning and decision processes and the characteristics of organizations that are most likely to consider these employee-related costs and benefits.
