ABSTRACT
9/11 revealed serious public sector shortcomings in such areas as border security and immigration control, cybersecurity, and first responses to hostile acts. This book focuses on how to make government more effective, especially in our post-9/11 era of heightened concern for national and homeland security. "Meeting the Challenge of 9/11" is a top-to-bottom guidebook for improving government organization and performance. While it specifically addresses the key issues of homeland security (biodefense, border security, immigration control, and infrastructure protection), it has a broader agenda - the renewal of an effective, well-managed government. The chapter authors have extensive senior-level experience in managing government organizations or in analyzing government organization and management. Most are Fellows of the National Academy of Public Administration and active participants in NAPA's Standing Panel on Executive Organization and Management.
TABLE OF CONTENTS
part 1|67 pages
Public Administration since September 11
part 2|62 pages
Organizing for More Effective Government
chapter 4|14 pages
An Undersecretary for Management
part 3|63 pages
Managing for More Effective Government
chapter 8|17 pages
Developments in the Federal Performance Management Movement
part 4|115 pages
Addressing Critical Issues