chapter  4
22 Pages

Emotion work in service occupations: Links to well-being and job performance

ByCarolyn M. Boyd, Renae M. Hayward, Michelle R. Tuckey, Maureen F. Dollard, Christian H. Dormann

This conclusion presents some closing thoughts on the concepts discussed in the preceding chapters of this book. The book examines a model of individual well-being and performance at work in context. It also on Bickmeier, Lopina and Rogelberg and learned how social stigmatization is an important phenomenon in dirty work. The chapter shows how emotion regulation is crucial in service work. It highlights both the importance and the challenges involved in connecting research in the fields of work psychology and Strategic Human Resource Management (SHRM). The book demonstrates how multilevel analyses of this kind could be carried out technically. It also focuses on Croon, van Veldhoven, Peccei and Wood, the analysis centered on bathtub-type multilevel models of well-being and performance in context. The book defines context based on action as the core of work psychology.