chapter  31
10 Pages

Payment and counselling offices

WithRichard Napier

The selling of additional products and services and the provision of more customer support services such as internet banking desks, rather than just over-the-counter money transfers, are a more dominant feature of bank branches today. Also, several main banks have merged in recent years, resulting in less competition, less variety of banks on the high street, and the development of new customer service concepts.